Support

Real help from the people who built Report Craft. Email is the quickest way to reach us and the best place to start — you can attach a screenshot and we can look at the actual ledger before replying.

When we're around

Business hours AEST (Melbourne), Monday to Friday. Email sent outside those hours is picked up the next business day. We're a small Australian team, so you'll be talking to someone who knows the product rather than a call centre.

Help yourself, any time

• In-app help — guidance on the screen you're using, available from anywhere in Report Craft.
• Guides — walkthroughs for consolidating multiple ledgers, mixing QuickBooks and Xero in one group, intercompany eliminations and end-of-year reporting.
• Changelog — what's changed recently and what's new.

Getting set up

Help with onboarding is included — we don't charge extra for it. If you'd like a hand connecting your first QuickBooks or Xero ledgers, or mapping a group chart of accounts for your first consolidation, email us and we'll walk you through it.

Telling us about a problem

You'll get a faster answer if your email includes:

• The client ledger and the reporting period involved.
• Which report or screen it happened on.
• What you expected to see, and what you saw instead.
• A screenshot or the exported PDF, if there is one.

Security and privacy

Report Craft connects to QuickBooks and Xero through OAuth 2.0 — we never see your clients' passwords. See our Privacy Policy and Terms for the detail. To report a security concern, email support@reportcraft.com.au and mark it urgent.

Who we are

Report Craft is built and supported in Australia, for Australian financial-year reporting (1 July – 30 June). You'll be dealing with the people who build the product.